Push notifications & alerts

Push notifications in Insytix send an instant alert to your phone or computer when something important happens on your site — new lead, order, abandoned cart, phone click. Unlike reports that arrive the next day, push lets you follow up within minutes. This guide explains how to enable, what you can configure, and how to fix issues when alerts don't arrive.

Why push matters for Israeli businesses

In Israeli service and commerce businesses, speed wins. A customer who submitted a form at 10:00 and got a response at 10:05 is more likely to close than one who heard back the next day. A push alert on a new lead or order lets you see details (name, phone, amount) and call or WhatsApp immediately — without refreshing the dashboard every five minutes.

Available alert types

Insytix supports alerts for: new lead (new_lead, form_submit), phone click (phone_click), WhatsApp click (whatsapp_click), new order (from WooCommerce, Konimbo, E-Shop, Wix Store), and abandoned cart. Enable or disable each type separately — e.g. orders only for store owner, or leads only for marketing agency.

• New lead / form (form_submit)
• Phone click (phone_click)
• New order
• Abandoned cart

Enable push notifications

In the Insytix dashboard → Push notifications (or Settings → Notifications): click Enable. The browser will request notification permission — approve. On phone: open the dashboard in browser (Chrome/Safari), enable push, and add to home screen for quick access. Each Insytix site can have separate alert settings — useful with multiple sites.

• Dashboard → Push notifications → Enable
• Approve browser permissions
• Choose event types to alert on
• On phone: add to home screen

What appears in the alert

Lead alert: name, phone (if entered), arrival source. Order alert: order number, amount in shekels, main products. Abandoned cart alert: estimated amount and cart products. Tapping the alert opens the dashboard event details — quick path to action.

Prerequisites

To receive push, you need: (1) active tf.js tracking — dashboard → **Embed** (WordPress/Wix connect or tf.js), (2) events flowing to dashboard (check real-time), (3) push permissions approved in browser, (4) for stores — correct site type (WooCommerce/Konimbo/eShop/Wix Store) for orders and carts. Without active tracking — nothing to alert on.

Push for service businesses

For lawyers, accountants, clinics, or contractors — enable alerts on form_submit and phone_click. Every new inquiry arrives on your phone. Update lead status in the dashboard after following up. Replaces manually refreshing emails or checking WordPress forms.

Push for online stores

For WooCommerce, Konimbo, or E-Shop store owners — enable alerts on new order and abandoned cart. Order at 11 PM? Get a push instantly. Abandoned cart at ₪500? Chance to send SMS or WhatsApp before they buy elsewhere. Combined with traffic source — know if the order came from Facebook.

Troubleshooting

Alerts not arriving: check browser permissions (Settings → Notifications → Allow). iOS Safari: ensure dashboard is added to home screen. No events in dashboard: tracking issue — not push. Delayed alerts: check internet connection. Too many alerts: disable unneeded types (e.g. phone_click if frequent). Unsupported browser: try Chrome or Firefox.

• No push → check browser permissions
• iOS → add to home screen
• No events → fix tf.js tracking
• Too many → disable unneeded types

Privacy and notifications

Push alerts contain business data (customer name, amount) — protect your device with screen lock. Insytix doesn't send push without a real event from your site. You're responsible for showing a site privacy policy and complying with GDPR/Israeli Privacy Protection Law.

Advanced notification settings

In Insytix dashboard → Push notifications, choose exactly which events trigger alerts. Service business: form_submit + phone_click. Store: new order + abandoned cart. If too many phone_click alerts (high volume on service site), temporarily disable and keep only form_submit. Enable push on one site and disable on another — useful for managers of multiple client sites.

Push on different devices

On computer: Chrome, Firefox, and Edge support push from browser — enable in Insytix dashboard and approve permission. On iPhone: Safari requires adding dashboard to home screen (Add to Home Screen) then enabling push — Apple limitation, not Insytix. On Android: Chrome works directly. Recommended for business owners to enable push on both phone and computer — full coverage during work and travel.

Frequently asked questions

Need an app? No — push via browser. Works on iPhone? Yes, with Safari and home screen shortcut. Multiple users? Each enables separately on their account. Push cost money? Included in Insytix subscription. Email instead? Push is faster; check notification settings. Push when browser closed? On computer — yes (browser dependent); on phone — with home screen shortcut.

Quiet hours and do not disturb

If you don't want push at night (11 PM–7 AM) — disable browser or device notifications during those hours, or temporarily disable less urgent event types (phone_click). Orders and leads matter — keep push on; abandoned carts less urgent at night. On Shabbat rest day (for businesses that don't work) — same principle. Insytix saves all events in dashboard even when push is off — you won't miss data, just won't get alerted.

Summary

Push notifications in Insytix = fast customer response. Enable in dashboard, approve permissions, choose event types, and ensure tf.js tracking is active. Leads, orders, and abandoned carts — straight to your phone, in Hebrew, in real time.